Privacy.

Website content management

The owner-only content manager uses Cloudflare Access sign-in. Draft website text, publishing history, owner email, and edit timestamps are stored to manage the site. Draft text and previews are private, but uploaded website images are public immediately, including images used in drafts. Trashing a page removes it from the public site, not from retained content history or backups. Images remain available so existing links do not break.

Information you provide

The support portal stores your email address, ticket subjects, selected product, messages, ticket status, and conversation timestamps so MRD Software can respond to and manage your requests. Tickets remain stored until removed by the administrator; there is no automatic ticket deletion policy in this initial release.

Sign-in and essential cookies

Sign-in links expire after 15 minutes and can be used once. An essential, HTTP-only cookie keeps you signed in for up to seven days. Signing out revokes that session. A hashed network address and a hash of your email address are used for short-lived abuse prevention. Expired sign-in, session, and rate-limit records are periodically removed.

Miner downloads and ratings

The miner firmware library counts successful download requests per file without identifying individual downloaders. Anonymous 1–5 star ratings use a secure, HTTP-only browser cookie lasting up to one year. A hash of that random identifier is stored with each rating so the same browser can update its vote. Clearing cookies or using another browser permits a new vote. Ratings remain until the firmware item is deleted; hashed network addresses are used for short-lived rating abuse prevention.

QR Studio

QR Studio at qr.mrdsoftware.com generates and checks QR codes entirely in your browser. The information you enter and pictures you select are not uploaded or saved by MRD Software. The tool does not use a remote QR service, track scans, or store your designs in cookies or local storage. Downloaded images contain the information you encode; anyone who scans them can read it. Closing or reloading the page clears your design. Normal hosting security logs may still record page and asset requests.

After a successful manual generation, QR Studio sends a bodyless request to increment a shared total. No QR content, images, or design details are sent. A hashed network address is retained briefly for counter abuse prevention, using the same automatic rate-limit cleanup as the support portal. The total is an approximate count of reported generations, not unique people or scans.

Service providers

Cloudflare hosts the site and stores support data. Transactional emails are delivered through Cloudflare Email Sending or Resend, depending on the site's configured provider. These providers process the information needed to deliver their services. Infrastructure security and operational logs may contain request metadata.

Keep sensitive information out of tickets

Do not submit passwords, payment card details, API secrets, or full license keys. This portal does not currently accept attachments or payments. Notification emails direct you to the portal rather than including the conversation.

Questions or deletion requests

Open a support ticket to request access to or deletion of your support information. MRD Software may need to verify ownership and retain information required for legitimate operational or legal obligations.